Client Stories: Better Customer Service

Learn how restaurant owners from coast to coast have used Popmenu to improve the guest experience, from AI phone answering to best-in-class online ordering.

Online Ordering Revenue Earned by Not Answering the Phones

Monk's Beer, Bourbon, Shakes logo
Three burgers and a beer from Monk's Beer, Bourbon, Shakes

In just 6 months, Popmenu Answering has fielded over 2,400 calls—serving just as many guests and saving Monk’s over 23 hours on the phone. With the power of answering automation, Demetri and his team are confident that they can continue to serve and listen to their community whether they’re dialing in or dropping by!

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AI Answering Service Brings Huge Time Savings

The Deck on Laguna Beach logo
Guests seated at a table on the Deck's patio with a charcuterie board and wine

In the last 30 days, Popmenu Answering has fielded over 1,700 calls for an average of 29 seconds per call, saving The Deck almost 14 hours of time that would be spent on the phone. By partnering with Popmenu, The Deck is able to thrive as a local favorite spot while finding new ways to continue to put people first.

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Hilton Head Restaurant Books Reservations with AI Phone Answering

Alfred's Restaurant logo
A view of Alfred's out door seating being back lit and before guests arrive

By partnering with Popmenu, the Italian eatery was able to quickly build a website with online ordering to survive dining room closures—and set the stage for ongoing revenue opportunities. Now, with an online menu that features beautiful dish photos, reviews from other guests, and unique URLs for each dish, diners have a better chance of finding Alfred’s online and are given all the information they need to make a dining decision. The interactive menu also creates direct opportunities to capture guest contact information—allowing the team to keep diners engaged with their restaurant.

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Japanese Steakhouse Builds Community with Phone Answering Tool

a view of Teppan Steak House's bar and dining room in with a modern, Japanese decor

A family-owned Japanese staple in Oxnard, CA, Teppan Steakhouse is motivated to build a community around their staff and customers. A key way they do this is by having a dynamic online menu that features dish photos and reviews under every menu item—giving guests the social validation they crave when looking to make a dining decision. When diners interact with the menu by loving a dish or leaving a review, the dynamic menu captures their contact information, adding to the restaurant's growing list of guests they can remarket to and build relationships with.

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