Client Stories: Better Customer Service

Learn how restaurant owners from coast to coast have used Popmenu to improve the guest experience, from AI phone answering to best-in-class online ordering.

Online Ordering Revenue Earned by Not Answering the Phones

Monk's Beer, Bourbon, Shakes logo
Three burgers and a beer from Monk's Beer, Bourbon, Shakes

In just 6 months, Popmenu Answering has fielded over 2,400 calls—serving just as many guests and saving Monk’s over 23 hours on the phone. With the power of answering automation, Demetri and his team are confident that they can continue to serve and listen to their community whether they’re dialing in or dropping by!

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AI Answering Service Brings Huge Time Savings

The Deck on Laguna Beach logo
Guests seated at a table on the Deck's patio with a charcuterie board and wine

In the last 30 days, Popmenu Answering has fielded over 1,700 calls for an average of 29 seconds per call, saving The Deck almost 14 hours of time that would be spent on the phone. By partnering with Popmenu, The Deck is able to thrive as a local favorite spot while finding new ways to continue to put people first.

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Hilton Head Restaurant Books Reservations with AI Phone Answering

Alfred's Restaurant logo
A view of Alfred's out door seating being back lit and before guests arrive

By partnering with Popmenu, the Italian eatery was able to quickly build a website with online ordering to survive dining room closures—and set the stage for ongoing revenue opportunities. Now, with an online menu that features beautiful dish photos, reviews from other guests, and unique URLs for each dish, diners have a better chance of finding Alfred’s online and are given all the information they need to make a dining decision. The interactive menu also creates direct opportunities to capture guest contact information—allowing the team to keep diners engaged with their restaurant.

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Japanese Steakhouse Builds Community with Phone Answering Tool

a view of Teppan Steak House's bar and dining room in with a modern, Japanese decor

A family-owned Japanese staple in Oxnard, CA, Teppan Steakhouse is motivated to build a community around their staff and customers. A key way they do this is by having a dynamic online menu that features dish photos and reviews under every menu item—giving guests the social validation they crave when looking to make a dining decision. When diners interact with the menu by loving a dish or leaving a review, the dynamic menu captures their contact information, adding to the restaurant's growing list of guests they can remarket to and build relationships with.

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Family-owned restaurant simplifies tech tools and takes profits to new heights

Tong Fong Low logo and a Popmenu client.

Tong Fong Low has been a family-owned and operated restaurant since 1912. Their traditional, homemade Chinese food is a community favorite, with guest loyalty spanning decades. While the restaurant was using a combination of different solutions for their website and online ordering, they wanted to expand their reach beyond their local community and knew they needed a more comprehensive solution. That's why they chose Popmenu; a robust restaurant marketing platform that includes a website designed to attract more guests, an online ordering solution that earns them more revenue, an automated phone answering system that manages their high call volume, and a marketing service that ensures they're consistently connecting with new and returning guests.

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Houston restaurant group spreads good vibes with enhanced marketing solutions

The Big Vibe Group logo and Popmenu client.

Big Vibe Group is a hospitality-driven, vibe-focused restaurant group with four concepts throughout Houston: Coppa Osteria, Flora Mexican Kitchen, Graffiti Raw and Gratify. With an eye on future expansion across Texas and the U.S., they set their sights on increasing brand exposure and recognition.

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Burrito Joint Saves on Labor Costs with AI Phone Tool

Burrito Gallery Logo

Burrito Gallery, an aptly named burrito joint boasting four locations in Jacksonville, Florida, thrives on operational efficiency. However, Vice President of Operations, Martin Bekkedal, identified a pressing concern—the overwhelming influx of phone calls from guests seeking basic information. To maintain the restaurant’s streamlined operations, Burrito Gallery took advantage of Popmenu AI Answering, an automated phone answering service designed to reduce the strain on staff while still providing guests with quality service over the phone.

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Thai Restaurant Enhances Digital Hospitality with Popmenu

Emporium Thai Logo

It can be challenging to stand out among the many Thai food options available in a city like Los Angeles, yet Emporium Thai has done just that for over 23 years. Voted one of the Top 100 Best Thai Restaurants in the U.S. and the #1 requested for Thai food catering in Los Angeles, Emporium Thai has become the premier destination for authentic, elevated Thai cuisine. Accompanying their continued growth and success as a restaurant came the need for a differentiated technology partner to help drive and meet online traffic, as well as streamline systems and service on-premise. Their relationship with Popmenu, now spanning four years, helped the restaurant: create an online destination with food photography you can almost taste, build a guest-friendly online ordering and catering experience that drives sales, implement marketing campaigns that increase guest engagement and purchases, and allow their staff to focus on in-person hospitality while guests on the phone are still being served.

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