The additional attention was exactly what the couple was looking for to expand their business; however, it led to an influx of calls that was difficult to manage. With phones ringing off the hook, the restaurant’s limited staff became increasingly overwhelmed and found it hard to prioritize on-premise guests that needed immediate assistance. Popmenu Answering was an obvious solution for Alfred’s.
With the AI-powered phone answering tool, the team is able to field common questions from guests, such as “where are you located” and “what are your hours” without having to pull a staff member from tables or on-premise guests. The technology also allows them to create custom responses to questions, including the ability to send diners a follow-up link to make a reservation themselves. In addition, Answering labels calls by topic in the Popmenu dashboard, so staff can easily identify priority calls and quickly respond to guests.
“In the last 6 months, I never answered the phones because they're constantly ringing. Answering has been a God send and saved me so much time on the phone.”
With Popmenu Answering, Alfred’s has received fewer complaints from guests about being sent to voicemail and can be confident that when a call does come through, it’s a customer with an urgent need. The European restaurant has proven that by leaning on technology, any restaurant can increase visibility and improve the customer experience without losing their personal touch.