Carie Buchanan is an accomplished and results-driven Customer Experience executive with over 30 years of experience in driving top and bottom-line results for Fortune 500 enterprises. With a strong background in customer value, satisfaction, retention, growth, and continuous improvement, Carie leads Popmenu’s efforts to deliver rewarding and profitable outcomes for restaurants.
Throughout her career, Carie has been a key player in leading high-performance customer success, renewal management, support, and service functions. She worked at companies such as Accenture, Salesforce, UKG, and Infor, where she built and led high-performing teams that delivered exceptional customer experiences. Prior to joining Popmenu, she was the Chief Customer Officer at Pluralsight.
Carie is passionate about creating a culture of customer-centricity and transformative change. She believes that empathy, effective communication, and data-driven insights are key to understanding customer needs and expectations. She also strives to foster a collaborative and supportive environment where her teams can grow and thrive.
Carie holds a bachelor's degree in Finance with a minor in Management Information Systems from Miami University. Additionally, she has undergone executive education programs at UC Berkeley and MIT, focusing on leading innovative change and operational excellence. Carie currently resides in Marietta, GA with her husband and spends her time chasing her three children around, hiking, and playing tennis.
