What B&B implemented to survive has now become a significant part of how the restaurant operates and serves its guests—and with 63 percent of guests ordering food online at least twice a week*, there’s no plan to change course.
“Guests have gotten used to ordering online from their favorite restaurants—they don’t feel like going out, but they want to eat good food.”
Restaurants that continue to lean into the hybrid on-/off-premise service model and provide easy-to-navigate, interactive, visually-engaging online experiences for guests, will continue to attract them at higher volumes, drive order values, and encourage repeat visits from restaurant regulars.
Since expanding their online order offering, B&B has seen a total of 2,325 orders come through their restaurant and butcher shop, bringing in over $450k in revenue—that’s not including on-premise diners! And, as uncertainty still looms for the industry, one thing is certain for B&B: online ordering is here to stay.