One of the additional operational changes brought on by the pandemic was a transition to Toast, the cloud-based restaurant POS system that lets servers input orders directly at the table through a handheld tablet. The biggest benefit of switching to Toast? B&B’s website and online menu integrate with the POS—meaning the two technologies talk to each other, making menu management and order intake easier for FOH and BOH staff.
“We transitioned to Toast because it was more streamlined…and with the Popmenu integration, our managers are able to jump into Toast to make any necessary [menu & inventory] changes which are then reflected in the Popmenu platform—there’s no more need to call corporate offices for simple changes. It’s also very user-friendly, so even our managers who aren’t as tech-savvy have an easy time with it. It’s all been very seamless with Popmenu’s integration.”
Not only was the integration easier for B&B staff, Popmenu’s integration with the Toast POS also allows for a direct and friction-free experience that lets guests order directly from the restaurant’s visual and interactive online menu.
Since integrating and implementing online ordering, B&B has seen a total of 2,401 orders come through their restaurant and butcher shop, bringing in over $480k in revenue—that’s not including on-premise diners! And while uncertainty still looms for the industry, one thing is certain for B&B: with the Popmenu + Toast integration, online ordering is here to stay.